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POLICIES & PAYMENTS  

Inappropriate Behavior Policy

Massage Therapy is for relaxation and therapeutic purposes. There is absolutely no sexual component to massage. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.  

Scheduling 

After you send in your request to book an appointment, a prescreening form will be sent to your email (check your updates folder). This form must be filled out before your appointment is approved.

 

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Payment:

​A credit or debit card is required when booking your appointment. Your card will not be charged at the time of booking and is not seen.

 

At the time of service, you will be given the option to pay with cash, credit card, Google Pay,

Venmo, Pay Pal.


Your card information will be kept on file in case of late cancellations or no shows.

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Cancellation Policy

Rising Sage Massage, LLC requires 24 hours advance notice when cancelling an appointment 

please text 319-322-8080. 

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Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. For this reason, you will be charged 50% of the service fee. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations.

With that in mind, we will forgive a single missed appointment for existing patients. 

 

  • First late cancellation: courtesy reschedule 

  • Second late cancellation: you will be charged 50% of the amount of the appointment

  • Third missed appointment: you will be charged the full amount of the appointment and you will need to pay ahead of time for all future appointments.  

 

No Shows - 100% of your session will be charged.  Repeated no shows and you will be required to pay for your appointment in advance.

 

Late Arrival Policy

We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival.

Rising Sage Massage Accepts: 

  • Cash

  • Credit Cards

  • Venmo 

  • PayPal

  • Google Wallet 

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